02034173780 / 07412557153 info@newhorizonsservices.com

Our Recruitment Process

Our rigorous recruitment process allows us to select only the most qualified, dedicated carers to join our team, and involves the following:

  • Filling out an application form. 
  • A one-on-one interview. 
  • Communication skills assessment and training. 
  • Interaction with service users.
  • One week of induction training.  

Candidates will also be subject to extensive Criminal Record Checks (CRB/DBS), and non-EU members are required to have a valid work permit.


New Horizons Management Services also offers a full range of training courses to help carers feel confident in their roles while ensuring the highest standard of care is provided at all times. Our high-quality training programmes are designed to help you gain the knowledge you need to carry out your daily tasks, taking care to ensure you are well-equipped for any challenges that may arise. As a Recruitment Agency, we also provide various training courses to ensure that the best health care is always provided.    

Our comprehensive programme includes training on: 

  • Health and safety.
  • Basic first-aid. 
  • Infection control. 
  • Fire safety. 
  • Food and hygiene. 
  • Moving and handling. 
  • Safeguarding. 
  • Caring for Dementia patients. 
  • Person-centred care.

Alzheimer’s & Dementia

Further Information

People with Dementia might say hurtful things

When you’re caring for an adult with Alzheimer’s disease or Dementia, they might make comments, use hurtful words, or accuse others of terrible, but untrue things. It’s devastating to hear, but the most important thing to remember is that their disease is causing the behaviour. Your older adult isn’t purposely saying these things to hurt you. The damage in their brain is causing it.

Below, we share seven effective tips to help you manage this mean dementia behaviour and reduce the stress and resentment it causes.

  1. Calm the situation down: The first thing to do is to reduce the tension in the room. Start by limiting distractions in the room, like turning off the TV or asking others to leave. If you stay calm, they’re also more likely to calm down. It might help you to count to 10 or even leave the room for a short time to cool down.
  2. Comfort and reassure while checking for causes of discomfort or fear: Take a short breath, don’t argue, and use a calm, soothing voice to reassure and comfort your older adult. It also helps to speak slowly and use short, direct sentences.
  3. Keep track of and avoid possible triggers: Whenever difficult behaviour comes up, write down what happened, the time, and the date in a notebook. Think about what was going on just before the behaviour started and write that down as a possible trigger.
  4. Check for urinary tract infection (UTI): UTIs can put a lot of stress on your older adult’s immune system. This can cause sudden, unexplained behaviours, more agitation, or being less responsive.
  5. Consider an adult day program: Consider enrolling them in an adult program. Interacting with other people and participating in a variety of enjoyable activities can reduce stress and help them sleep better.
  6. Attend caregiver support groups: These groups are filled with people who really understand what you’re going through.
  7. Lean on family, friends and other help to get a break: Always being around the same person can make anyone annoyed and short-tempered. Taking some time away can help both of you.